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Safe Gaming

At Kaikya Responsible Gaming — Your safety is our priority

At Kaikya, we believe gaming is about entertainment. We want you to play within your limits and make sure gaming never becomes a problem. Our responsible gaming policy and tools are built exactly for that purpose.

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Introduction Our Tools Warning Signs Self-Assessment Minor Get Help FAQ
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Our Responsible Gaming Tools

To help keep you safe on Kaikya, we provide several effective tools that you control yourself.

Setting a Deposit Limit

Set your own daily, weekly, or monthly deposit limits. Limits take effect immediately once set, and any increase is subject to a 7-day cooling-off period.

Session Time Limit

Decide in advance how long you'll play. When your time is up, Kaikya will automatically alert you and, if needed, end your session.

Cooling-Off Break

If you feel like you need a break, you can temporarily deactivate your account for anywhere from 24 hours to 6 weeks. You won't be able to log in during this period.

Self-Exclusion

Take advantage of permanent self-exclusion for a period of 6 months to 5 years. During this time, you will not receive any promotional messages from Kaikya. Contact support to reactivate your account.

Manage Your Bet Limits

Set a limit on how much you can bet per game round or per day. This protects you from losing a large amount in one go.

Promotions Opt-Out

You can opt out of bonus offers, cashback, or other promotional communications at any time — through your account settings or by contacting support.

What is responsible gaming and why does it matter?

Responsible gaming means treating gaming purely as entertainment — not as a source of income or a way to escape problems. At Kaikya, responsible gaming sits at the core of how we operate. We believe a happy, healthy player is our best long-term partner.

Millions of people across Bangladesh and South Asia are joining the world of online gaming. Kaikya takes its responsibility to keep this vast community safe very seriously. Our responsible gaming policy ensures that gaming always stays fun and never becomes harmful.

Remember: responsible gaming means you decide how much you play, how much you spend, and when to stop. These decisions should always remain in your hands.

Responsible Gaming Principles

To ensure responsible gaming on Kaikya, we recommend following these core principles:

  • Set a Budget: Decide how much money you're willing to spend before you start playing. Don't go beyond that limit — even if a win feels like it's just around the corner.
  • Set Time Limits: Decide how long you want to play each day and use an alarm or session timer to stay on track.
  • Don't count on a win: Gaming is entirely based on chance. Previous outcomes have no effect on future results.
  • Don't Play Under Stress: It's best to avoid playing when you're angry, frustrated, or under emotional stress.
  • Keep up with other activities: Make sure gaming doesn't get in the way of family, friends, or your daily responsibilities.
  • Don't Chase Your Losses: Betting more to chase a loss is extremely dangerous.

Warning Signs of Problem Gambling

The signs below may indicate that gaming is becoming a problem. If you or someone close to you shows any of these, act quickly.

Regularly spending more than your budget
Betting More to Recover Lost Money
Lying to family about gaming
Feeling restless when unable to play
Work or studies are being affected
Playing with borrowed money or draining your savings
Repeatedly failing to stop gaming
Playing Based on Emotional State
If you notice even one of the signs above in yourself, don't wait — contact Kaikya Support. We'll help without any judgment.

Self-Assessment Test

Ask yourself honestly. If most of the questions below get a "yes," it's time to seek help.

1
Do you find yourself spending more than your set gaming budget?
2
Are you spending less time with family or friends because of gaming?
3
Do you find yourself playing more after a loss to try to win your money back?
4
Is gaming affecting your work, studies, or daily routine?
5
Are you turning to gaming to cope with stress or loneliness?
6
Are you hiding how much you're gaming from family or friends?
7
Do you feel restless, irritable, or frustrated when you can't play?
8
Have you repeatedly tried to cut back on gaming but failed?
If you answered "Yes" to 3 or more questions, you should seek responsible gaming support. Reach out to Kaikya's support team or the helpline organizations listed below.

Kaikya Responsible Gaming Tools Comparison

Tool Name Effectiveness Time Limits
Deposit Limit Daily / Weekly / Monthly Deposit Controls Immediate (decrease); 7 days (increase)
Session Timer Set a Maximum Play Time Per Session Takes effect immediately
Bet Limits Control Your Bet Amount Per Round / Daily Takes effect immediately
Cooling-Off Break Temporary Account Deactivation 24 Hours — 6 Weeks
Self-Exclusion Long-Term Account Closure 6 Months — 5 Years
Reality Check Display Gaming Summary at Scheduled Intervals Every 30 Minutes / 1 Hour

Protection of Minors

Kaikya strictly prohibits anyone under 18 from registering or playing. We verify every account holder's age through KYC checks.

Advice for Parents

  • Use parental control software on your devices.
  • Have an open conversation with your child about the risks of online gaming.
  • Keep your online gaming account password away from children.
  • Regularly monitor your child's mobile banking or debit card activity.
If you suspect a minor is using a Kaikya account, contact our support team immediately. We will take prompt action.

How to Get Help

Problem gambling is a recognized mental health issue — there's no shame in it. With the right help, recovery is possible. Kaikya is here for you every step of the way.

Get Help Through Kaikya

  • Open the Settings section in the Kaikya app or website and enable the Responsible Gaming tools.
  • Message our support chat to request a self-exclusion or cooling-off break.
  • Our trained support team will guide you through everything in complete confidence.
  • Referrals to specialist advisors are available if needed.
Kaikya's support team is available 24/7. For anything related to responsible gaming, we respond immediately.

Frequently Asked Questions (FAQ)

Log in to your Kaikya account and go to "Account Settings" > "Responsible Gaming". There you'll find options to set deposit limits, session timers, betting limits, and self-exclusion. Any limit you set takes effect immediately.

Once your self-exclusion period ends, you can contact the support team to request account reactivation. We will make sure you are genuinely ready and able to play responsibly before doing so.

No. Lowering your deposit limit takes effect immediately, but increasing it requires a 7-day cooling-off period. This is intentional — to prevent impulsive decisions.

Start by activating Kaikya's responsible gaming tools and taking a cooling-off break. Then let someone you trust know what's going on, and seek professional help if needed. Kaikya's support team is ready to point you in the right direction.

Absolutely not. Kaikya strictly prohibits anyone under 18 from registering or playing. Age is verified at registration, and additional ID documents may be requested in suspicious cases.
Quick Help

If you feel gaming is getting out of control, take action now.

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Play Within Your Limits
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